At SUTRA Origins, we strive to deliver your luxury pieces safely, seamlessly, and in immaculate condition. We partner with premium courier services to ensure reliable delivery to your doorstep.
Order Processing Time:
- All standard orders are processed and dispatched within 1 to 3 business days after payment confirmation or Cash-on-Delivery (COD) verification.
- Custom-made, bespoke, or pre-order garments may require additional processing time, which will be clearly specified on the respective product page.
Delivery Timelines & Charges:
We offer shipping services tailored to your location:
| Destination | Estimated Delivery Time | Shipping Fee |
| Inside Dhaka | 1 to 3 Business Days | [e.g., 80 Tk] |
| Outside Dhaka (Nationwide) | 3 to 7 Business Days | [e.g., 150 Tk] |
| International Shipping | [e.g., 7 to 14 Business Days] | Calculated at checkout based on weight & zone |
Order Tracking:
Once your package is dispatched, you will receive a confirmation email and SMS containing a unique Tracking ID and a link to monitor your shipment in real-time.
Important Notes:
- Delivery Delays: While we guarantee timely dispatch, delivery may occasionally be delayed due to severe weather, political disruptions, or courier operational constraints. We appreciate your patience in such rare events.
- International Customs & Duties: For international orders, any customs duties, import taxes, or local clearance fees levied by the destination country are the sole responsibility of the customer.